Who we are
Millvera Property Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our services, or interact with us. Our services include window cleaning, cleaning services, jet washing, and pest control for both residential and commercial clients. This policy applies to all users of our website and services.
Information We Collect
We may collect the following types of information:
a. Personal Information
Contact Information: Name, email address, phone number, and postal address provided when you request a quote, book a service, or contact us.
Service-Related Information: Details about the services you request, such as property type, service frequency, or specific requirements.
b. Non-Personal Information
Website Usage Data: Information about your visit to our website, including IP address, browser type, device information, pages visited, and time spent on the site, collected via cookies or similar technologies.
Service Feedback: Reviews or feedback you voluntarily provide about our services.
c. Information from Third Parties
We may receive information from third parties, such as booking platforms or marketing partners, when you engage with our services through their systems.
How We Use Your Information
We use your information to:
-Provide, schedule, and perform our services (e.g., window cleaning, jet washing, pest control).
-Process payments and issue invoices.
-Respond to inquiries, provide customer support, and send service-related communications.
-Improve our website and services through analytics and user feedback.
-Send promotional materials or newsletters (with your consent, where required).
-Comply with legal obligations or protect our legal interests.
How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
Service Providers: Third-party vendors who assist us in delivering services, such as payment processors or scheduling software providers, under strict confidentiality agreements.
Legal Compliance: Authorities or regulators when required by law, such as in response to a court order or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze site performance. Cookies may track your preferences or collect usage data. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Objection: Object to certain uses of your information, such as marketing.
Data Portability: Request a transferable copy of your data.
To exercise these rights, contact us at privacy@millvera-services.co.uk. We will respond within the timeframes required by applicable law.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:
Contact and service information is kept for the duration of our business relationship and for a reasonable period thereafter.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
Children’s Privacy
Our services and website are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
International Data Transfers
If you are located outside the United Kingdom, your information may be processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with applicable regulations.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised “Last Updated” date. We encourage you to review this policy regularly.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Millvera Property Services
Email: privacy@millvera-services.co.uk
This Privacy Policy is designed to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.